Update installation docs

docs/index.rst

@@ -19,7 +19,7 @@ Table of Contents
    config
    keyring
    supported
-   support
+   problems
    changelog
    vdir
    license

docs/problems.rst

@@ -0,0 +1,67 @@
+==========================
+Support and known Problems
+==========================
+
+For any unanswered questions or problems, `open an issue on GitHub
+<https://github.com/untitaker/vdirsyncer/issues/new>`_ or `contact me directly
+<https://unterwaditzer.net>`_.
+
+Error messages
+--------------
+
+- **[Errno 185090050] _ssl.c:343: error:0B084002:x509 certificate
+  routines:X509_load_cert_crl_file:system lib**
+
+  vdirsyncer cannot find the path to your certificate bundle, you need to
+  supply it as a parameter to ``verify`` in storage configuration, e.g.::
+
+      verify = /usr/share/ca-certificates/cacert.org/cacert.org_root.crt
+
+- **ImportError: No module named packages.urllib3.poolmanager**
+
+  This happens if the requests package was installed via Debian's package
+  manager, see :gh:`82`. You have two options for solving this problem:
+
+  - Upgrade your installation of the Debian requests package to at least
+    version ``2.4.3-1``.
+
+  - Install vdirsyncer in a virtualenv, see :ref:`manual_installation`.
+
+
+.. _manual-installation:
+
+Manual installation
+-------------------
+
+If your distribution doesn't provide a package for vdirsyncer, you still can
+use Python's package manager "pip". First, you'll have to check that a
+compatible version of Python (2.7+ or 3.3+) and the corresponding pip package
+are installed. On Linux systems, using the distro's package manager is the best
+way to do this.
+
+The easiest way to install vdirsyncer at this point would be to run::
+
+    pip install --user vdirsyncer
+
+This method has a major flaw though: Pip doesn't keep track of which files it
+installs.  Vdirsyncer's files would be located somewhere in
+``~/.local/lib/python*``, but you can't possibly know which packages were
+installed as dependencies of vdirsyncer and which ones were not, should you
+decide to uninstall it. In other words, using pip that way would pollute your
+home directory.
+
+But there is a way to install Python software without scattering stuff across
+your filesystem: virtualenv_. There are a lot of resources on how to use it,
+the simplest possible way would something like::
+
+    virtualenv ~/vdirsyncer_env
+    ~/vdirsyncer_env/bin/pip install vdirsyncer
+    alias vdirsyncer="~/vdirsyncer_env/bin/vdirsyncer
+
+You'll have to put the last line into your ``.bashrc`` or ``.bash_profile``.
+The main advantage is that you can delete the ``~/vdirsyncer_env`` folder to
+uninstall vdirsyncer. Also, pipsi_ is a relatively new tool which tries to
+automate this process in a end-user friendly way.
+
+.. _virtualenv: https://virtualenv.readthedocs.org/
+.. _pipsi: https://github.com/mitsuhiko/pipsi

docs/support.rst

@@ -1,18 +0,0 @@
-=======
-Support
-=======
-
-For any questions left unanswered by the documentation, `open an issue on
-GitHub <https://github.com/untitaker/vdirsyncer/issues/new>`_ or `contact me
-directly <https://unterwaditzer.net>`_.
-
-Troubleshooting
-===============
-
-- **[Errno 185090050] _ssl.c:343: error:0B084002:x509 certificate
-  routines:X509_load_cert_crl_file:system lib**
-
-  vdirsyncer cannot find the path to your certificate bundle, you need to
-  supply it as a parameter to ``verify`` in your config file, e.g.::
-
-      verify = /usr/share/ca-certificates/cacert.org/cacert.org_root.crt

docs/tutorial.rst

@@ -5,29 +5,15 @@ Tutorial
 Installation
 ============
 
-Vdirsyncer requires Python 2.7+ or 3.3+.
-
 Unless you want to contribute to vdirsyncer, you should use the packages from
 your distribution:
 
 - `AUR package for ArchLinux <https://aur.archlinux.org/packages/vdirsyncer>`_
 - `pkgsrc <http://pkgsrc.se/time/py-vdirsyncer>`_
 
-If your distribution doesn't provide a package for vdirsyncer, you still can
-use Python's package manager "pip". You'll have to check that a compatible
-version of Python is installed (see above), and then run::
-
-    pip install --user vdirsyncer
-
-This will install vdirsyncer and its dependencies into your home directory,
-presumably into ``~/local/lib/pythonX.X/``, and an executable under
-``~/.local/bin/``. You then can uninstall vdirsyncer with ``pip uninstall
-vdirsyncer``, but this will leave vdirsyncer's dependencies on your system,
-whose files you'll have to remove manually from the mentioned directories. You
-could check out pipsi_, but that one is a quite new tool. You should always
-prefer the packages of your distribution over this method.
-
-.. _pipsi: https://github.com/mitsuhiko/pipsi
+If there is no package for your distribution, you'll need to :ref:`install
+vdirsyncer manually <manual-installation>`. There is an easy command to
+copy-and-paste for this as well, but you should be aware of its consequences.
 
 Configuration
 =============