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58 lines
2.7 KiB
Markdown
58 lines
2.7 KiB
Markdown
---
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name: Content not playing correctly
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about: Issue template for a content not playing issue.
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title: ''
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labels: content not playing, needs triage
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assignees: ''
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---
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Before filing a content issue:
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------------------------------
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- Search existing issues, including issues that are closed:
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https://github.com/google/ExoPlayer/issues?q=is%3Aissue
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- Consult our supported formats page, which can be found at
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https://exoplayer.dev/supported-formats.html.
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- Learn how to create useful log output by using the EventLogger:
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https://exoplayer.dev/listening-to-player-events.html#using-eventlogger
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- Try playing your content in the ExoPlayer demo app. Information about the
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ExoPlayer demo app can be found here:
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http://exoplayer.dev/demo-application.html.
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When reporting a content issue:
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-----------------------------
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Fill out the sections below, leaving the headers but replacing the content. If
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you're unable to provide certain information, please explain why in the relevant
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section. We may close issues if they do not include sufficient information.
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### [REQUIRED] Content description
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Describe the content and any specifics you expected to play but did not. This
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could be the container or sample format itself or any features the stream has
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and you expect to play, like 5.1 audio track, text tracks or drm systems.
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### [REQUIRED] Link to test content
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Provide a JSON snippet for the demo app’s media.exolist.json file, or a link to
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media that reproduces the issue. If you don't wish to post it publicly, please
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submit the issue, then email the link to dev.exoplayer@gmail.com using a subject
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in the format "Issue #1234", where "#1234" should be replaced with your issue
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number. Provide all the metadata we'd need to play the content like drm license
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urls or similar. If the content is accessible only in certain countries or
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regions, please say so.
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### [REQUIRED] Version of ExoPlayer being used
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Specify the absolute version number. Avoid using terms such as "latest".
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### [REQUIRED] Device(s) and version(s) of Android being used
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Specify the devices and versions of Android on which you expect the content to
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play. If possible, please test on multiple devices and Android versions.
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### [REQUIRED] A full bug report captured from the device
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Capture a full bug report using "adb bugreport". Output from "adb logcat" or a
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log snippet is NOT sufficient. Please attach the captured bug report as a file.
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If you don't wish to post it publicly, please submit the issue, then email the
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bug report to dev.exoplayer@gmail.com using a subject in the format
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"Issue #1234", where "#1234" should be replaced with your issue number.
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validate_template=true
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template_path=.github/ISSUE_TEMPLATE/content_not_playing.md
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